Support Center

Link tracking isn't working

Last Updated: Nov 22, 2018 10:15AM CET
Make sure you do not just type the URL in your e-mail.

You must hyperlink the URL prior to sending the message. We do link tracking by doing a brief redirect through our servers. We create a special URL when it is hyperlinked and won't be able to do if it's just seen as text. Your tracked links will go through our app and then pass through to the site that you originally linked to.

To be 100% certain that your links are tracked we recommend that you add them to your message using the link formatting tool in Gmail or Inbox:

Link formatting tool in Gmail       
In Gmail                                                                    In Inbox
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found