Support Center

Does tracking work in plain-text mode?

Last Updated: Dec 18, 2017 07:11PM CET

Since our tracking is image-based, you will not be able to use MailTrack in plain-text mode. Plain-text mode strips all formatting and images, thus disabling our tracking pixel.

If you would like to switch from plain text to rich text formatting in Gmail, open up a new compose window, click on the down arrow in the Compose toolbar, and uncheck "Plain Text Mode".

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