Support Center

Cancel the automatic subscription renewal

Last Updated: May 07, 2018 04:50PM CEST
Once you’re charged for Mailtrack Pro or Basic, your paid plan will be valid until the next renewal date, but you can cancel the automatic renewal of the next subscription payment.

a) If you paid with your credit card
  • Go to the 'Account' section on your Mailtrack dashboard
  • Click on the 'Cancel' button to cancel the renewal of your subscription
  • Confirm the cancellation of your subscription.
  • Bear in mind that you can enjoy your subscription until the end of the period you have paid for.

b) If you paid with your Paypal account
  • Sign-in in your Paypal
  • Go to your Activity Dashboard
  • Find Mailtrack payment and open it
  • Click on "View Billing Agreement Details"
  • Click on "Cancel"
  • Bear in mind that you can enjoy your subscription until the end of the period you have paid for.
Important: If you cancel your Paypal subscription before your money has reached Mailtrack you will be downgraded.
 

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