Support Center

Mailtrack loops back to the activation screen

Last Updated: Apr 08, 2019 03:53PM CEST
Issue: The activation pop-up keeps appearing when you try to install and activate Mailtrack on your email account.

activation pop-up

Solution:

For Chrome.

1)  Copy/paste chrome://settings/resetProfileSettings in the address bar in Chrome and press enter.
2) Reinstall the Mailtrack extension on your browser (instructions explaining how to do this can be found here).

For Firefox.

Reinstall Mailtrack by doing as follows:

1) Go to the list of add-ons and extensions in Firefox, find the Mailtrack extension and click the option "Remove".
2) Then, head over to https://mailtrack.io/en/install-firefox-extension.
3) Click the "Install" button and follow the process to install the latest version of Mailtrack.
4) Go to Gmail and refresh the tab a couple of times.
 

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