Support Center

Issues with the new Gmail design

Last Updated: Nov 22, 2018 10:21AM CET
If you've changed to the new Gmail design (or your Gmail has updated automatically to the new design) and your Mailtrack no longer appears to be working then it might be worth giving the following a try:
 

  1. Change back to Classic Gmail (to do so click on the Gmail settings option then 'Go back to Classic Gmail').
  2. Send a test email to see if it is tracked.
  3. If your test email was tracked, change back to the new Gmail and test again to see if the tracking is now working.

If you no longer have the option to change back to Classic Gmail (or trying the above didn't work):

  1. Open a new browser tab and go to gmail.com
  2. Log into a Gmail account that you are not currently using with Mailtrack.
  3. Enable Mailtrack on that Gmail account.
  4. Once the Gmail tabs in your browser have finished refreshing then when you send an email from the Gmail account that you normally use with Mailtrack the tracking should start to work.

http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete