Support Center

Real-time notifications not working on your phone

Last Updated: Jan 14, 2019 12:06PM CET
Issue: Real-time open notifications aren't displaying on your Android phone when a tracked mail is opened.

Explanation: The  Real time notifications on your phone feature isn't enabled in your Mailtrack settings (this FAQ explains how you can check to see whether it's enabled).

Either that or notifications are not enabled in Chrome on your phone. To verify this:

1) On your Android phone or tablet, open the Chrome app.
2) Tap More (the three vertical dots) in the browser toolbar, then Settings.
3) Tap Site Settings and then Notifications.
4) Turn the setting on if that's not already the case.

 

http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete