Support Center

Cancel the subscription auto-renewal

Last Updated: Mar 08, 2019 03:54PM CET
Once you’ve paid for Mailtrack Pro, your subscription will be valid until the next renewal date, but you can cancel the automatic renewal and the next subscription payment by doing as follows:

If you paid by credit card:

1) Go to the 'Account' section in your Mailtrack dashboard
2) Click on the 'Cancel' button to cancel the renewal of your subscription
3) Confirm the cancellation of your subscription. 

Please note that you can enjoy your subscription until the end of the period you have paid for.

If you paid via Paypal:

1) Sign into your PayPal account.
2) Go to your Activity Dashboard
3) Find your Mailtrack payment and open it
4) Click on "View Billing Agreement Details" 
5) Click 'Cancel' 

Please note that you can enjoy your subscription until the end of the period you have paid for.

Important: If you cancel your Paypal subscription before Mailtrack receives the payment you will be downgraded to Mailtrack Free.​
 

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