Support Center

Change your subscription Plan (upgrade or downgrade)

Last Updated: Aug 27, 2018 03:22PM CEST
ALLOWED PLAN CHANGES (upgrade)

You can always extend the period for your contracted plan or upgrade. 

- From Basic (yearly) to Pro (yearly)
- From Monthly Pro to Quarterly Pro
- From Monthly Pro to Yearly Pro
- From Quarterly Pro to Yearly Pro

If this is your case, contact us at upgrade@mailtrack.io 

NOT ALLOWED PLAN CHANGES (downgrade)

You can't shorter the period for your contracted plan. 

- From Quarterly Pro to Monthly Pro
- From Yearly Pro to Quarterly Pro
- From Yearly Pro to Monthly Pro


In these cases you need to wait until the subscription period ends and then buy a new subscription for the new desired period. If you don't want to keep the current subscription period we recommend you to cancel the automatic renewal of the subscription.

Related:
Instructions to cancel automatic subscription renewal

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